EPI GESTIÓN, SL, better known as PALMAÏA -THE HOUSE OF AÏA, with address at calle Juan Fuster Zaragoza, 18, Benidorm, CP. 03503, in Benidorm, Alicante, Spain, and internet portal, is responsible for the use and protection of your personal data, and in this regard we inform you of the following:


For what purposes will we use your personal data?


The personal data we collect from you will be used for the following purposes that are necessary for the service you request:


  • Manage your requests for contact with PALMAÏA -THE HOUSE OF AÏA through the channels provided for this purpose.
  • Manage your reservation data: When you make a reservation or request service or support, we collect information about your purchase or order. Purchase data may include the following information, depending on the type of sale and the status of the process.
  • Manage payment details: We offer you the usual payment methods in e-commerce.
  • Marketing or advertising.
  • Commercial prospecting.

In addition, we will use your personal information for the following secondary purposes that are not necessary for the requested service, but allow and facilitate us to provide you with better service:


  • Manage the subscription to the newsletter and subsequent forwarding of the same, with the registration identification data.
  • Manage the realization of surveys and/or evaluations related to the quality of the services provided by PALMAÏA -THE HOUSE OF AÏA and/or the perception of its image as a company.
  • Data related to the use of the website.
  • Geolocation data: we collect location data derived from your device’s IP address, only down to the locality level.
  • Social networks.

In case you do not want your personal data to be processed for these secondary purposes, you can communicate this to us through the following mechanism:

[email protected].


The refusal to use your personal data for these purposes shall not be a reason for us to deny you the services and products you request or contract with us.


What personal data will we use for these purposes?


To carry out the purposes described in this privacy notice, we will use the following personal data:


  • Identification data
  • Contact information

With whom do we share your personal information and for what purposes?


We inform you that your personal data is shared outside the country with the following persons, companies, organizations or authorities other than us, for the following purposes:


We may transfer customers’ personal data to internal or external recipients who may be located in countries offering different levels of protection of personal data.
Therefore, in addition to the implementation of the present charter, PALMAÏA -THE HOUSE OF AÏA implements appropriate measures to ensure a secure transfer of such personal data to a PALMAÏA -THE HOUSE OF AÏA entity or to an external recipient located in a country that offers a different level of privacy than that proposed in the country in which such data has been collected.


Apart from those necessary to carry out the customer’s booking, data flows to countries with different levels of personal data protection are regulated by standard contractual clauses defined by the European Commission.


The SANDOS Group operates in many countries and we strive to provide customers with the same services worldwide. To this end, we are obliged to share personal customer data with internal and external recipients, subject to the following conditions:

In particular, data relating to customer stays, preferences and satisfaction, as well as, where applicable, their loyalty program, are shared between hotels operated under a SANDOS
Group brand. This data is used to improve the quality of services and the customer experience in each and every one of these hotels. Within this framework, the data is processed jointly by PALMAÏA -THE HOUSE OF AÏA and the hotels. In order to pursue this legitimate interest while respecting at all times the rights and freedoms of the customer, the obligations and responsibilities of PALMAÏA -THE HOUSE OF AÏA and each establishment have been transferred to a specific contract of joint responsibility. The customer has the right to object at any time to the sharing of this information between the hotels and PALMAÏA -THE HOUSE OF AÏA. To exercise this right, please contact the personal data protection department, whose contact details can be found in the clause “How can you access, rectify or cancel your personal data, or object to its use”. You may also request a summary of the main content of the joint responsibility contract.


Recipient of personal data


Purpose: Economic and financial management with administrative center in Spain.


Consent required


How can you access, rectify or cancel your personal data, or object to its use?


You have the right to know what personal information we have about you, what we use it for and the conditions of the use we make of it (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); that we remove it from our records or databases when you consider that it is not being used properly (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.


To exercise any of the ARCO rights, you must submit the respective request through the following means: Contact: Data Protection Delegate.


To learn about the procedure and requirements for the exercise of ARCO rights, we offer you the following means: [email protected].


The contact details of the person or department of personal data, which is in charge of processing ARCO rights requests, are as follows:


a) Name of the person or department handling personal data: Privacy Department.
b) Address: calle Juan Fuster Zaragoza, 18, Benidorm, c.p. 035030, Alicante, country Spain.
c) E-mail: [email protected]
d) Telephone number: +34 965-506-4880.


Information for minors


On our website, applications and products are not normally directed to minors. Although we may occasionally run a campaign. However, we do not collect any personal information from minors.


If you are a minor, please do not attempt to register as a user of our websites, applications or products. If we discover that we have accidentally obtained personal information from a minor, we will delete such information as soon as possible.


You can revoke your consent for the use of your personal data


You may revoke the consent, if any, you have given us for the processing of your personal data. However, it is important to note that not in all cases we will be able to fulfill your request or terminate the use immediately, since it is possible that for some legal obligation we may need to continue processing your personal data. Also, you should consider that, for certain purposes, the revocation of your consent will mean that we can no longer provide the service you requested, or the conclusion of your relationship with us.


To revoke your consent you must submit your request through the following means:


Data Protection Officer Account.


To learn about the procedure and requirements for the revocation of consent, we make available the following means: [email protected].


How can you limit the use or disclosure of your personal information?


In order for you to limit the use and disclosure of your personal information, we offer the following means:


Public Registry.


In addition, you may register for the following registries if you do not wish to receive advertising from us:


Public Registry to Avoid Advertising, for more information please visit PROFECO’s website at


Use of tracking technologies on our website


We inform you that on our website we use cookies, web beacons or other technologies, through which it is possible to monitor your behavior as an Internet user, as well as to provide you with a better service and experience when browsing our website. The personal data we collect through these technologies, we will use them for the following purposes:


Customer preference management

The personal data we obtain from these tracking technologies are as follows:

Session identifiers, user name and passwords.

Region in which the user is located.

Type of user’s browser.

Type of user’s operating system.

Date and time of the start and end of a user’s session.

Web pages visited by a user.


To learn how to disable these technologies, please refer to the following media:
Information on the websites:


– For Internet Explorer™:;

– For Safari™:;

– For Chrome™:;

– For Firefox™:;

– For Opera™:


How can you find out about changes to this privacy notice?


This privacy notice may be modified, changed or updated due to new legal requirements; our own needs for the products or services we offer; our privacy practices; changes in our business model, or for other reasons.


We commit to keep you informed about the changes that this privacy notice may undergo, through: We will update the data protection information when there are changes in legislation or in any of the procedures for processing your personal information. This data protection information was last reviewed and updated in February 2024.


The procedure through which notifications of changes or updates to this privacy notice will be carried out is as follows:


The web site itself


Control Authority Information


If you believe that your right to the protection of your personal data has been violated by any conduct or omission on our part, or you presume any violation of the provisions of the Federal Law for the Protection of Personal Data Held by Private Parties, its Regulations and other applicable laws, you may file a complaint or claim before the National Institute for Transparency, Access to Information and Protection of Personal Data (INAI). For further information, we suggest you visit its official website


Likewise, for Spain, in the event that you consider that your rights have not been properly addressed, you may contact the competent Control Authority (AEPD) to file the claim you deem appropriate


Your consent to the processing of your personal data


I consent to the processing of my personal data in accordance with the terms and conditions informed in this privacy notice [ ].


Last update: 19/02/2024